Refund Policy

Refund Policy for Charun Optic

Last Updated: 01-09-2023

1. Refund Policy Overview
This refund policy ("Policy") not applies to any purchases made at Charun Optic for eyewear products and related accessories. By making a purchase at our Optical Store, you agree to and accept this Policy.

2. Eligibility for Refunds
a. Prescription Eyeglasses and Sunglasses: We do not offer refunds for prescription eyeglasses and sunglasses within any days from the date of purchase. To be eligible for a refund, you must meet the following criteria:

You must request the refund within the specified refund period.
You must return the eyewear in its original, unused condition, including all packaging and accessories.
Any prescription lenses must be free from defects and properly installed.
Your prescription must be accurate and provided by a licensed optometrist or ophthalmologist.
b. Non-Prescription Eyewear and Accessories: We do not offer refunds for non-prescription eyewear (e.g., non-prescription sunglasses, reading glasses) and accessories (e.g., cases, cleaning cloths) within any days from the date of purchase. To be eligible for a refund, you must meet the following criteria:

You must request the refund within the specified refund period.
You must return the product in its original, unused condition, including all packaging and accessories.
3. Non-Refundable Items
Certain items are not eligible for refunds, including but not limited to:

Custom-made or personalized eyewear products, including prescription lenses with custom coatings.
Contact lenses.
Eyewear that has been damaged due to misuse, neglect, or accidents.
Services, including eye exams and fitting fees.
4. How to Request a Refund
To request a refund, please [provide instructions for initiating a refund request, such as contacting customer support or visiting the store in person]. Ensure that you provide proof of purchase, such as an original receipt or invoice.

5. Refund Processing
a. Once your refund request is received and approved, we will not process the refund within business days.
b. Refunds will be issued in the original form of payment used for the purchase.
c. Depending on your financial institution, it may take additional time for the refund to appear in your account.

6. Contact Information
If you have any questions or concerns regarding this refund policy, please contact our customer support team at 919898335547 or charunoptic@hotmail.com

7. Changes to this Policy
We reserve the right to modify or update this refund policy at any time. Any changes will be posted on our website and in-store, and the revised policy will apply to purchases made after the date of the change